support
How can we help?
Find answers below, or write to us directly — a person replies within 24–48 hours.
faq
Common questions
Licenses, refunds, and what sealing a document actually means.
They need the free app, but never a license or an account — verifying a sealed PDF is free for everyone, forever. Verification runs entirely on their machine; nothing is uploaded.
Creating and sealing a cryptographic audit trail is a Pro and Team feature. Verifying a sealed document requires no plan at all — it works on every tier, including Personal (Free).
The hash chain stops matching, and verification reports the document as tampered — including where the chain broke. Sealing doesn’t prevent edits; it makes them evident.
After purchasing, you’ll receive a license key via email. Open VeriPDF, go to Settings > License, and enter your key. The license will be validated automatically.
Yes. Deactivate your license on the old computer (Settings > License > Deactivate), then activate it on the new computer using the same key.
The app keeps working — access reverts to Personal (Free) tier features until you renew. Documents you created stay accessible, and verifying sealed documents always works.
We offer a 14-day money-back guarantee on new purchases. Contact [email protected] with your order details and reason for refund.
No. VeriPDF is 100% local-first. All your documents and data stay on your device. We only store your account information and license data on our servers.
Still need help?
Write to support and a person replies within 24–48 hours. Pro and Team customers get priority response.